Employee Spotlight | Amber Cook – Customer Service Manager

Amber Cook’s Journey with Bank of New Hampshire

At Bank of New Hampshire, our employees are at the heart of the exceptional service we provide to our customers and communities. Amber Cook’s journey exemplifies what it means to grow with purpose while making a meaningful impact along the way.

Finding the Right Path

Before joining Bank of New Hampshire, Amber spent five years working in Early Childhood Education while pursuing a degree in accounting part-time. As she neared the completion of her degree, she began looking for a career that aligned with both her academic goals and her passion for helping others.

A customer service role in the banking industry proved to be the perfect fit, allowing Amber to combine her financial knowledge with her commitment to supporting others.

Taking Initiative Early

Amber began her career at Bank of New Hampshire as a Customer Service Representative, where she quickly discovered a passion for helping both customers and colleagues.

As she became more confident in her role, Amber noticed opportunities to strengthen the training process for new team members. Taking initiative, she created a detailed training binder to improve the onboarding experience and stepped into an informal trainer role within the department.

Since then, Amber has helped train nine new team members — an experience she describes as both rewarding and fulfilling.

“I truly enjoy being a dependable resource for both my team and our customers,” Amber says. “Whether it’s resolving an issue or simply making someone’s day a little easier, I take pride in building trust and creating positive, meaningful experiences.”

Growing Through Opportunity

Bank of New Hampshire has supported Amber’s professional growth through a variety of learning and development opportunities. She has participated in shadowing experiences, taken part in a leadership program, and attended networking events and leadership workshops that have helped her continue to grow in her role.

In 2025, Amber was promoted to Customer Service Manager, a role in which she manages a team of nine in the Bank’s Customer Service Center.

A Proud Moment

One of Amber’s most memorable achievements came in 2024 when she received a Mission Possible award. She was recognized for developing training materials and leading the implementation of a new process that enabled the Customer Service Center to complete CD renewals over the phone. The initiative enhanced operational efficiency while also improving the customer experience.

A Culture That Motivates

For Amber, one of the most rewarding aspects of working at Bank of New Hampshire is the collaborative and supportive culture.

“What I love most about working at BNH is the supportive and welcoming team atmosphere,” she says. “Everyone is happy to help one another, share knowledge and work together to make a difference.”

Impactful

When asked to describe her career at the Bank in one word, Amber replied impactful.

“I am grateful for the opportunity to make a difference by creating a positive experience for a customer or supporting a colleague.”

Advice for Those Just Starting Out

Amber encourages those beginning their careers to stay patient and open to learning.

“Stay open-minded and give yourself grace. It’s perfectly okay not to know everything right away. Growth comes from learning, and each step forward is part of the journey. Always continue to create, chase your goals and challenge yourself.”

Amber’s story reflects the culture at Bank of New Hampshire — one where initiative, collaboration and a commitment to service help employees grow while making a lasting impact.

Be on the lookout for more inspiring stories in our Employee Spotlight series, as we continue celebrating the unique journeys of our team members.