Fraud Prevention

Stay Secure

Protect yourself with Bank of New Hampshire. Explore our fraud prevention resources and expert tips to help you recognize, avoid and report scams. Your security is our priority.

Suspect Fraud? Contact Us First.

If you believe your account has been compromised or you’ve been a victim of fraud, please contact Bank of New Hampshire immediately. Our team is here to help you secure your account and guide you through next steps.

The resources below are provided to help you stay informed and protect yourself, but reporting fraud directly to us should always be your first step.

Current Fraud Trends to Watch

1. Spoofed Website Alert
Recently, a fraudulent website posing as Bank of New Hampshire was discovered and taken down. This site was designed to steal customer login credentials and may be linked to recent fraud attempts. To protect yourself, always type BNH.bank directly into your browser and look for the “.bank” domain, which is a verified and secure extension used only by trusted financial institutions. Avoid accessing online banking through search engine results. If you believe you may have entered your information on a suspicious site, please contact us immediately.

2. Text Message Scams (Smishing)
Fraudsters are increasingly using SMS/text messages to impersonate banks, coworkers, or government agencies. These messages often create a false sense of urgency—requesting sensitive information, login credentials, or immediate payments. Always verify unexpected messages through official channels.

3. FTC Impersonation Scams
Scammers are posing as representatives of the Federal Trade Commission (FTC), claiming that you or your bank are under investigation or that you’re entitled to a refund. They may use spoofed phone numbers or fake documentation to appear legitimate. The FTC will never call you to demand money, ask for your online banking credentials, ask that you make payments via gift cards or wire transfers, or claiming that they’ve set you up with a “secure account.”

E-ZPass Toll Scams

EZPass Text & Email Scams

Scammers are impersonating EZPass and tolling agencies to trick people into clicking malicious links or disclosing card information. These messages often claim you owe unpaid tolls or fees and urge immediate action to avoid penalties.

Common red flags:

Texts or emails claiming you owe money for missed tolls
Messages with links to “view your violation” or “make a payment”
Threats of late fees, license suspension, or legal action
Sender addresses that look suspicious or unofficial

How to stay safe:

Don’t click links in unexpected messages—go directly to the official EZPass website.
Never enter payment or personal information through a link you didn’t verify.
Check your EZPass account directly if you’re concerned about a balance or violation.
Report scam messages to your state’s toll agency

Reminder: BNH will never contact you about EZPass payments. If you’ve entered banking info on a suspicious site, contact us immediately.

Amazon Impersonation Scams

Scammers are posing as Amazon representatives through phone calls, texts, and emails to steal your personal or financial information. These scams often claim there’s a problem with your account, a suspicious order, or an urgent billing issue requiring immediate attention.

What these scams may look like:

A fake order confirmation or shipping notice you don’t recognize
A phone call claiming your Amazon account has been compromised
A message asking you to verify payment info or log in using a provided link
Requests for remote access to your device to “fix” an issue

What to do:

Do NOT click on links or download attachments from suspicious messages.
Do NOT provide personal info or account access to unsolicited callers.
Check your Amazon account directly
If you believe you entered your banking information on a fraudulent site, contact us immediately so we can help secure your account.

Payment App Scams

Scammers are targeting users of popular payment apps like Zelle®, Venmo, Cash App, and PayPal to steal money directly from their accounts. These scams often move quickly—and once money is sent, it’s hard to recover.

How payment app scams typically work:

A scammer poses as your bank or a trusted contact, claiming there’s suspicious activity on your account
You’re urged to send money “back to yourself” to reverse a fake charge
You receive fake payment confirmation emails or texts
A scammer overpays “by mistake” and asks you to refund the difference

Protect yourself:

BNH will never ask you to send money to yourself or anyone else to “reverse” a transaction.
Only send money to people you know and trust. Scammers often pose as buyers, sellers, or even bank reps.
Turn on multi-factor authentication for added security on your payment apps.
Double-check contact details before responding to any payment-related request.

If you think you’ve fallen victim to a scam or shared sensitive info, contact BNH immediately so we can help secure your account.